The whole process can be turned around within a week. Please see our Google reviews that reflect this.
Once an order is placed:
1) Pack will be sent out the following working day via 1st Class Royal Mail. Usually 2-3 days.
If you have not received your pack please let us know here.
2) Send the sample to us via a tracked service (Royal mail Tracked 24 or 48). 1-2 days.
3) Sample tested upon receipt. Status goes in to "processing" within 24h.
4) Report issued by vet putting all results, history and species specifics in to context usually within 1 working day (allow up to 7 days). Usually 1-2 days.
An email will be sent to the registered email address. Check your spam!
Log-in to see orders and reports here.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article