Timescales for reporting are test specific. Each test product page will specify the timeframes. PCR reference laboratory testing can take up to 2 weeks from when sample received.
Once an order is placed:
1) Pack will be sent out the following working day via 1st Class Royal Mail. Usually 2-3 days.
If you have not received your pack please let us know here.
2) Send the sample to us via a tracked service (Royal mail Tracked 24 or 48). 1-2 days.
3) Sample tested upon receipt. Status goes in to "processing" within 24h.
4) Report issued by vet putting all results, history and species specifics in to context usually within 1 working day (allow up to 7 days). Test specific.
An email will be sent to the registered email address. Check your spam!
Log-in to see orders and reports here.
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