TRACK YOUR SAMPLE
1) Postal service: Samples can be delayed or lost which is why we have recommended you send samples using Royal Mail Tracked.
Track sample through Royal Mail
2) Laboratory:
Order status explained:
"Shipped": we are awaiting sample.
"Processing": working on the sample or report.
"Delivered": email sent with report (check spam).
You can see reports by logging in also.
Log-In to ParasiteVet
DELAYED OR LOST SAMPLES
If days have turned in to weeks, it is best that another sample is collected.
Order Collection Pack:
Printed barcoded labels are included. You will be asked to add your original order number.
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